Privacy policy
Mushwood respects your privacy. This policy explains who processes your data, what we collect, why we use it, who receives it, how long we keep it, and how you can exercise your rights.
Who is responsible
The controller is Mushwood, the operator of the Mushwood online store. To make a request, use this store's Contact page.
What we collect and where it comes from
We collect directly from you your name, phone number, email, delivery address, order details, and information you choose to provide when contacting support.
When you use the store, technical data may be processed, including IP address, device and browser type, language, security logs and — with your consent — analytics about page and product views.
Purposes and legal grounds
We process order and delivery data to enter into and perform our contract with you; tax, accounting and consumer-protection records to meet legal obligations; and security logs and fraud-prevention data to protect the legitimate interests of the store and its buyers.
Optional analytics and direct marketing are used only when we have valid consent. You may withdraw consent at any time through a method as easy as the one used to give it.
Payments and recipients
This shop does not take online card payments on its site and does not collect your card details.
Where necessary, data may be shared with delivery companies, payment providers, storefront technical/hosting providers, professional advisers and public authorities authorised by law. We do not sell personal data.
Retention and security
We keep data only as long as needed to fulfil the order, handle a claim or dispute, and meet statutory tax/accounting obligations. Retention is determined by the data type, purpose, legal requirements and security risk.
We use appropriate technical and organisational safeguards, including access controls, protected connections and security monitoring. No internet transmission is entirely risk-free, but incidents are handled in accordance with applicable law.
Your rights
You may request information about processing; access and a copy of your data; correction, update or completion; termination of processing, erasure or destruction; blocking; portability where provided by law; withdrawal of consent; and appeal of an infringement. To make a request, use this store's Contact page.
Requests are answered within the period required by applicable law. If you believe your rights were infringed, you may apply to Georgia's competent supervisory authority or a court.
Minors and policy changes
A buyer under 18 buys from this store only with the consent of a parent or other legal representative. If we receive a minor's data without an appropriate legal basis, contact us and we will address it in accordance with the law.
We may update this policy when the service or law changes. The new version will appear on this page; for material changes, we will provide additional notice or request fresh consent where required.